Welcome to Careberry
Embark on a journey with Careberry, where the legacy of Ayurveda and the ethos of sustainable luxury converge to redefine beauty. Every Careberry creation is a pledge to purity, accessibility, and eco-conscious elegance.
Returns & Refunds
100% Satisfaction Guarantee: Love It or Return It 🌟
Welcome to Careberry! If your purchase isn’t the perfect fit, don’t worry! You have 7 days from the purchase date to initiate a return. No fuss, no stress! 🚀
Return Eligibility: ✅
- Condition: The product must be unopened and unused, just as you received it. 📦
- Packaging: Items must be returned in their original packaging. 🎁
- Purchase Source: Returns are accepted only for items purchased directly from careberry.in. 🏠
How to Make a Return: 🔄
- Contact Us: Email wecare@careberry.in or call +91 7700 93 2626. 📧📞
- Reverse Pickup: We’ll arrange for a reverse pickup at no extra cost to you. 🚚💨
- Refund Process: After receiving your return, we’ll process your refund or exchange within 7 business days. 💸🎩
Refund Options: 💰
- Refund Methods: Choose a refund via your original payment method or opt for store credit. The choice is yours! 🔑
Cancellation Policy: 🚫
- Simple Process: Cancel directly through "My Account" or give us a call. Please provide a reason for cancellation. 📑
- Timing: Cancellations are only possible for orders marked "Ready to Ship". ⏰
- Availability: Monday to Friday, 9:00 AM - 6:00 PM IST. 🗓️
Special Situations: 🚨
- Defective Items: Report within 7 days for a replacement, refund, or store credit. 🔄
- Change of Mind: Returns are accepted within 7 days, provided everything is in its original condition. 💔
- Incorrect Item: If not yet shipped, cancel and reorder. If shipped, arrange an exchange upon receipt. ❓
Exceptions: ❌
- Sale Items: Sale items are final sale. 🏷️
- Damage Due to Misuse: No returns for damaged items due to misuse. 🔨
- Allergic Reactions: Allergic reactions do not qualify for returns. 🤧
Important Reminders: 📌
- Avoid Imitations: Purchase directly from us to avoid counterfeit products. 🛡️
- Customer Damaged Products: We cannot accept returns for products damaged by the customer. 🙅♂️
- Skin Incompatibility: Products incompatible with your skin are not eligible for returns. 🚫🧴
FAQs: 🤔
- Return Window: 7 days from purchase. ⌛
- Received a Faulty Product?: Contact us within 7 days. 📞
- Changed Your Mind?: Return within 7 days in original condition. 💬
For any further questions, reach out to us at wecare@careberry.in or call +91 7700 93 2626. We're here to help! 💖
Detailed Complaint Process for Damaged or Faulty Products
Reporting a Complaint:
- Email us: wecare@careberry.in within 48 hours of delivery.
-
Include the following details:
- Order Number
- Invoice Number
- Careberry Rewards Membership (if applicable): Include Card Number
- Complaint Details: Describe the issue in detail.
- Supporting Evidence: Images or videos of the damaged/faulty product, with batch details visible.
Specific Complaint Scenarios:
-
Non Sealed/Leaking/Broken Products:
- Clear images or videos of the issue, including spillage, mono carton, and outer packaging.
-
Empty/Low Volume/Wrong Product Delivered:
- Clear images or videos showing the issue, along with packaging.
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Dirty Packaging:
- Clear images or videos of the entire open package, mono-carton, and outer packaging.
Processing the Complaint:
- Response Time: Our team will respond within 3 working days.
- Approved Exchange: We’ll provide an authorization number and arrange a reverse pickup.
- Refunds: If approved, refunds will reflect in your account within 10-15 days.
Additional Information for Returns:
-
Document Required: All returned products must be accompanied by the original receipt and a document stating:
- Address of Dispatch
- Customer Name & Address
- Order Number
- Contents of the Package
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Email Confirmation: Share an image of the reverse pickup consignment with our customer care representative via email.
-
Processing Timeline: Once received by our warehouse, exchanges will be processed within 24 hours, with new tracking details provided.
Product Quality Related Complaints:
- Email us: wecare@careberry.in within 7 days of receipt.
-
Include:
- Order Number
- Product Details and Quality Issue
- Careberry Rewards Membership (if applicable): Include Card Number
- Supporting Evidence: Images or videos showing the issue with batch details visible.
Quality Assessment Process:
- Initial Response: Our team will connect you with an in house Ayurvedic Expert within 2 working days.
- Product Return: If needed, return the product for a quality assessment.
- Quality Report: Available 7 working days post-receipt.
- Return/Exchange Process: Initiated within 7 days if the product passes the quality test.
Non Refundable Situations:
- Neglect or Improper Usage: Damages due to these reasons are not covered.
- Allergic Reactions: Exchanges due to allergic reactions are not applicable.
- Personal Dislike: Dislike of the product, fragrance, or color without quality issues is not covered.
- Gift Boxes: Not applicable for exchange or refund.
Contact Us 📞
Questions, feedback, or just want to share your excitement? We’re here for you! Reach out to us at wecare@careberry.in or call +91 7700 93 2626.
![Careberry natural products](http://www.careberryorganics.com/cdn/shop/files/Our_philosophy.png?v=1723398439&width=1644)
Our Origin
Born from the mystical heritage of the 'Sanjeevani Booti' and propelled by our founder Sanjeev Singh's vision, Careberry stands as a testament to the transformative power of nature. "We aim to make the luxury of pure beauty accessible to everyone, bridging ancient wisdom with modern sustainability," Sanjeev shares, encapsulating our mission to democratize luxury clean beauty.
![Careberry products are Certified Vegan and Cruelty-Free](http://www.careberryorganics.com/cdn/shop/files/Our_Promise.png?v=1723398439&width=1600)
Our Commitment
At Careberry, "Live Clean, Glow Green" is more than a motto—it's the principle that guides our every decision. We believe in the harmony of luxury and sustainability, ensuring our products are vegan, cruelty-free, and crafted with the finest natural ingredients. We are transparent in our practices, dedicating a portion of our proceeds to environmental conservation, reflecting our deep commitment to the planet and its inhabitants.
![At Careberry Certified Authentic Ayurvedic Products](http://www.careberryorganics.com/cdn/shop/files/Our_Pledge.png?v=1723398440&width=1563)
Join Our Movement
Step into a world where every choice you make contributes to a brighter, more beautiful future. Joining the Careberry family means embracing a lifestyle where luxury beauty harmonizes with the heart of sustainability. It's about celebrating your unique beauty journey, empowered by the purest ingredients and the gentle touch of nature.
Our Seal of Trust
Each certification and logo you see represents our dedication to excellence, sustainability, and ethical beauty. These symbols of trust affirm our commitment to not only meet but exceed the highest standards in clean, green beauty. Explore the marks of distinction that make Careberry a brand you can believe in.
![Ayush Certified](http://www.careberryorganics.com/cdn/shop/files/Certified_By_Ayush_0aefe08e-b6ae-45c2-889f-686029fea3a2.png?v=1723398112&width=222)
![USDA Organic ingredients](http://www.careberryorganics.com/cdn/shop/files/USDAOrganic_ffccc9ff-f0f0-48ac-9bee-7d87bd540230.png?v=1723398627&width=222)
![Vegan product](http://www.careberryorganics.com/cdn/shop/files/Vegan_bc4c3b54-1d18-40ea-b44b-1fe0f8644fb6.png?v=1723398627&width=222)
![95% Natural](http://www.careberryorganics.com/cdn/shop/files/95__Natural_ca1485d0-1d44-4aaa-8632-b1d978f8e35a.png?v=1723397949&width=223)
![Sulphate free product](http://www.careberryorganics.com/cdn/shop/files/Sulphate_free_Paraben_free_b11aa050-5af3-4f40-b667-58acc09c7add.png?v=1723398579&width=222)
![Paraben free products](http://www.careberryorganics.com/cdn/shop/files/Paraben_free_a5badc3d-5b0f-4831-94e4-3a1870333698.png?v=1723398438&width=223)
![Cruelty Free](http://www.careberryorganics.com/cdn/shop/files/Cruelty_Free_6bebf2cc-603e-4981-bfcf-de4aac1471ed.png?v=1723398112&width=223)
![Gluten and GMO free](http://www.careberryorganics.com/cdn/shop/files/Gluten_GMO_free_f4e6de71-59aa-4806-896a-6f54a6d97d84.png?v=1723398189&width=222)
![Eco Friendly](http://www.careberryorganics.com/cdn/shop/files/Eco-Friendly_e664aa0e-e48c-4778-a017-afe681762930.png?v=1723398113&width=222)
![Reusable](http://www.careberryorganics.com/cdn/shop/files/Reusable_ee908e6a-6263-42a1-aad0-6d273e3ec70f.png?v=1723398488&width=222)
Welcome to the Careberry family.