Returns & Refunds

100% Satisfaction Guarantee: Love It or Return It 🌟

Welcome to Careberry! If your purchase isn’t the perfect fit, don’t worry! You have 7 days from the purchase date to initiate a return. No fuss, no stress! 🚀

Return Eligibility: ✅

• Condition: The product must be unopened and unused, just as you received it. 📦
• Packaging: Items must be returned in their original packaging. 🎁
• Purchase Source: Returns are accepted only for items purchased directly from careberry.in. 🏠

How to Make a Return: 🔄

1. Contact Us: Email wecare@careberry.in or call +91 7700 93 2626. 📧📞
2. Reverse Pickup: We’ll arrange for a reverse pickup at no extra cost to you. 🚚💨
3. Refund Process: After receiving your return, we’ll process your refund or exchange within 7 business days. 💸🎩

Refund Options: 💰

• Refund Methods: Choose a refund via your original payment method or opt for store credit. The choice is yours! 🔑

Cancellation Policy: 🚫

• Simple Process: Cancel directly through "My Account" or give us a call. Please provide a reason for cancellation. 📑
• Timing: Cancellations are only possible for orders marked "Ready to Ship". ⏰
• Availability: Monday to Friday, 9:00 AM - 6:00 PM IST. 🗓️

Special Situations: 🚨

• Defective Items: Report within 7 days for a replacement, refund, or store credit. 🔄
• Change of Mind: Returns are accepted within 7 days, provided everything is in its original condition. 💔
• Incorrect Item: If not yet shipped, cancel and reorder. If shipped, arrange an exchange upon receipt. ❓

Exceptions: ❌

• Sale Items: Sale items are final sale. 🏷️
• Damage Due to Misuse: No returns for damaged items due to misuse. 🔨
• Allergic Reactions: Allergic reactions do not qualify for returns. 🤧

Important Reminders: 📌

• Avoid Imitations: Purchase directly from us to avoid counterfeit products. 🛡️
• Customer Damaged Products: We cannot accept returns for products damaged by the customer. 🙅‍♂️
• Skin Incompatibility: Products incompatible with your skin are not eligible for returns. 🚫🧴

FAQs: 🤔

• Return Window: 7 days from purchase. ⌛
• Received a Faulty Product?: Contact us within 7 days. 📞
• Changed Your Mind?: Return within 7 days in original condition. 💬

For any further questions, reach out to us at wecare@careberry.in or call +91 7700 93 2626. We're here to help! 💖

Detailed Complaint Process for Damaged or Faulty Products

Reporting a Complaint:

1. Email us: wecare@careberry.in within 48 hours of delivery.
2. Include the following details:
   • Order Number
   • Invoice Number
   • Careberry Rewards Membership (if applicable): Include Card Number
   • Complaint Details: Describe the issue in detail.
   • Supporting Evidence: Images or videos of the damaged/faulty product, with batch details visible.

Specific Complaint Scenarios:

1. Non Sealed/Leaking/Broken Products:
   • Clear images or videos of the issue, including spillage, mono carton, and outer packaging.
2. Empty/Low Volume/Wrong Product Delivered:
   • Clear images or videos showing the issue, along with packaging.
3. Dirty Packaging:
   • Clear images or videos of the entire open package, mono-carton, and outer packaging.

Processing the Complaint:

• Response Time: Our team will respond within 3 working days.
• Approved Exchange: We’ll provide an authorization number and arrange a reverse pickup.
• Refunds: If approved, refunds will reflect in your account within 10-15 days.

Additional Information for Returns:

• Document Required: All returned products must be accompanied by the original receipt and a document stating:

  • Address of Dispatch
  • Customer Name & Address
  • Order Number
  • Contents of the Package

• Email Confirmation: Share an image of the reverse pickup consignment with our customer care representative via email.

• Processing Timeline: Once received by our warehouse, exchanges will be processed within 24 hours, with new tracking details provided.

Product Quality Related Complaints:

1. Email us: wecare@careberry.in within 7 days of receipt.
2. Include:
   • Order Number
   • Product Details and Quality Issue
   • Careberry Rewards Membership (if applicable): Include Card Number
   • Supporting Evidence: Images or videos showing the issue with batch details visible.

Quality Assessment Process:

• Initial Response: Our team will connect you with an in house Ayurvedic Expert within 2 working days.
• Product Return: If needed, return the product for a quality assessment.
• Quality Report: Available 7 working days post-receipt.
• Return/Exchange Process: Initiated within 7 days if the product passes the quality test.

Non Refundable Situations:

• Neglect or Improper Usage: Damages due to these reasons are not covered.
• Allergic Reactions: Exchanges due to allergic reactions are not applicable.
• Personal Dislike: Dislike of the product, fragrance, or color without quality issues is not covered.
• Gift Boxes: Not applicable for exchange or refund.

Contact Us 📞

Questions, feedback, or just want to share your excitement? We’re here for you! Reach out to us at wecare@careberry.in or call +91 7700 93 2626.